Can I gift wrap my items?

 

Do you have a physical store?

Currently we only sell online (we do not have a physical store). Online sales allow us to work without borders and quickly manage all orders for our clients.

We guarantee that the products are stored and transported with delicacy and care. All products are shipped wrapped in tissue paper and recyclable cardboard boxes, which we protect with bags made of recycled plastic.

To protect the environment we do not include return labels in our packages, we will send them to you by email if necessary.

 

How will I receive my orders?

Your orders will be sent via a parcel service to the address you provide us. If you are in Madrid and wish, you can pick up your order by checking the option at the time of purchase and look for it at our address.

 

How much do shipping cost?

FREE shipping for your purchase at:

Peninsular Spain: from 35€ 

Balearic Islands: from 7€0

Otherwise, the costs are:

Shipping to Peninsular Spain:
Delivery in 2 to 3 business days: from €4.99
Delivery in 24/48 working hours: from €7.99

Shipping to the Balearic Islands: € 11.50 (delivery in 4 to 5 business days )
Shipments to the Canary Islands: temporarily suspended

 

Do you ship outside of Spain?

Of course!

Let us know which country you want to ship to and we will contact you to let you know the costs. Write us a WhatsApp through the web or send us an email to hola@lunitasyduendes.com

 

How long will it take to receive my purchase?

The delivery of the merchandise varies depending on the type of shipment you choose and the destination. Generally, delivery times are as follows:

Shipping to Peninsular Spain: 48 working hours or 3 working days
Shipments to the Canary Islands: temporarily suspended
Shipping to Balearic Islands: 4 to 5 business days

Please note that if you make your purchase on a Friday or during the weekend, the order may be processed on Monday. Parcel companies do not work on holidays, so your order will be managed the next business day. Anational and Community of Madrid holidays apply.

We will notify you as soon as your order leaves our warehouse.

Exceptionally, there may be force majeure factors that delay the delivery of your order (strikes, accidents, etc.) or times of the year with greater influx of shipments (Christmas) in which there may be delays in the delivery of shipments.

 

Can I exchange or return the products?

Clear!

You can exchange or return your products in the 30 calendar days following purchase.

If you buy clothes with us on first  Size change is free.

Certain conditions apply outside of mainland Spain.

You can find all the details in our Returns and exchanges policy.

 

What conditions must the product meet for exchanges or returns?

We ask that in order to return or exchange the product it must be unused and in the same condition in which you received it, including the original packaging and keep the labels attached to the item.

 

 

What size should I buy?

Children's sizes vary depending on their build and height. If it is a gift, we advise you to ask your parents what size they are wearing.

In any case, you can always support yourself the Size Guide that is available on each product sheet.

If you have doubt always you can write to us a WhatsApp through the web or send us an email to hola@lunitasyduendes.com

 

How can I buy a size that is not published?

If you are looking for another size We can help you get it.

Write us a WhatsApp atl 667848853 or send us an email to hola@lunitasyduendes.com

 

How I can pay for my purchase?

You can pay with BIZUM, credit card or Paypal. If you wish you can also pay in Cash in case of pick up your order personally in Madrid.

 

How can I locate my package?

Once your package is prepared, you will receive an email with the details of your order and tracking number.

During the management of your package, the shipping company will send you an email notifying you of the status of your package.

If you do not receive any email, please check your Junk or Spam folder, sometimes emails may be diverted to this other folder. Yeah Finally you do not get the email, please write us a WhatsApp through the web (at 667848853) or send us an email to hola@lunitasyduendes.com

 

How do I do if I did not receive an email with my purchase receipt?

Please check your Junk or Spam folder, sometimes emails may be diverted to this other folder. In case you finally do not get the email, please write us a WhatsApp through the web (at 667848853) or send us an email to hola@lunitasyduendes.com