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Privacy Policy


Carolina Isabel Gonzalez Hernandez (hereinafter “Lunitas y Duendes”) makes this privacy policy available to you through the website in order to inform you, in detail, about how we treat your personal data and We protect your privacy and the information you provide to us. If we introduce changes to it in the future, we will notify you through the website or through other means so that you can know the new privacy conditions introduced.

In compliance with Regulation (EU) 2016/679, General Data Protection and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you of the following:

Data Controller

Owner: Carolina Isabel Gonzalez Hernandez 

Registered office: Calle Ana de Austria 31 2-A. Madrid. 28050

Telephone: 667848853 - Email:



If you have any type of query, doubt or suggestion regarding how we use your personal dataales you can contact us through the email addressco


For what purpose do we process your personal data?

At “Lunitas y Duendes” we collect and process your personal information on a general basis to manage the relationship we maintain with you, the main purposes that we have identified being the following:

  • Management and contracting of the products and services offered through our website.

  • Channel requests for information, suggestions and complaints that you may send us.

  • Keep you informed about events, offers, products and services that may be of interest to you through different communication channels as long as you have given your consent.

  • Management of the commercial relationship maintained with our suppliers.

How do we collect your information?

We collect your personal information through different means, but you will always be informed at the time of collection through information clauses about the person responsible for the treatment, the purpose and legal basis of the same, the recipients of the data and the retention period of your data. information, as well as the way in which you can exercise your rights regarding data protection.

In general, the personal information we process is limited to identifying data (name and surname, date of birth, address, ID, telephone number and email), contracted services and payment and billing information.

Lunitas and Duendes” uses social networks and this is another way to reach you. The information collected through the messages and communications you post may contain personal information that is available online and accessible to the public. These social networks have their own privacy policies explaining how they use and share your information, so “Lunitas y Duendes” recommends that you consult them before using them to confirm that you agree with the way in which Your information is collected, processed and shared.

Through our website we collect personal information related to your browsing through the use of cookies. To know clearly and precisely the cookies we use, what their purposes are and how you can configure or disable them, consult our Cookie Policys .

User Responsibility

By providing us with their data through electronic channels, the user guarantees that they are over 14 years of age and that the data provided to “Lunitas y Duendes” is true, accurate, complete and updated. For these purposes, the user confirms that he is responsible for the veracity of the data communicated and that he will keep said information conveniently updated so that it responds to his real situation, being responsible for any false and inaccurate data that he may provide, as well as for damages and damages, direct or indirect, that may arise.

How long do we keep your information?

At “Lunitas y Duendes” we only keep your information for the period of time necessary to fulfill the purpose for which it was collected, comply with the legal obligations imposed on us and address any possible responsibilities that may arise from compliance with the purpose. for which the data was collected.

If at any time we have collected your data to contact you as a potential user of our services or respond to a request for information made on your part, said data will be kept for a maximum ofe 1 year dfrom its collection, and will be eliminated after said period if a contractual relationship has not been formalized or at the time you request it.

In any case, and as a general rule, we will maintain your personal information as long as there is a contractual relationship that binds us or you do not exercise your right to deletion and/or limitation of processing, in which case, the information will be blocked without use beyond its conservation, as long as it may be necessary for the exercise or defense of claims or some type of liability may arise that must be addressed.

To whom do we communicate your data?

In “Lunitas y Duendes” we do not share your personal information with third companies for any reason other than the strict purpose of developing and providing our services to you or managing your order. They are excepted those assignments that we must make based on imposed legal obligations.

You can inform us of your opposition to the transfer of your data, although in that case, it would not be possible to provide you with the requested service.

Although this is not a transfer of data, in order to provide you with the requested service, it may be that third companies, which act as our suppliers, access your information to carry out the service that we have contracted from them. These processors access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality.

Likewise, your personal information will be available to Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.


What are your rights regarding the processing of your data and how can you exercise them?

The regulations on data protection allow you to exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, when applicable.

These rights are characterized by the following:

  • Its exercise is free, unless the requests are manifestly unfounded or excessive (e.g., repetitive), in which case “Lunitas y Duendes” may charge a fee proportional to the administrative costs borne or refuse to act.

  • You can exercise your rights directly or through your legal or voluntary representative.

  • We must respond to your request within one month, although, taking into account the complexity and number of requests, the deadline may be extended by another two months.

  • We have the obligation to inform you about the means to exercise these rights, which must be accessible and without being able to deny you the exercise of the right for the sole reason of choosing another means. If the request is submitted by electronic means, the information will be provided by these means when possible, unless you request us to do otherwise.

  • If “Lunitas y Duendes” does not process the request, it will inform you, within one month at the latest, of the reasons for its failure to act and the possibility of complaining to a Control Authority.

To exercise your rights “Lunitas y Duendes” puts at your disposal the following means:

1. By written and signed request addressed to Carolina Isabel Gonzalez Hernandez, Calle Ana de Austria 31 Portal D 2-A. Madrid. 28050. Spain. Ref. Exercise of LOPD Rights.

2. Sending a scanned and signed form to the email address indicating in the subject: Exercise of LOPD Rights.

In both cases, you must prove your identity by attaching a photocopy or, where appropriate, a scanned copy, of your DNI or equivalent document to be able to verify that we only respond to the interested party or their legal representative, and in this case you must provide a document accrediting the representation.

Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, we inform you that you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, for these purposes. 6 – 28001 Madrid.

How do we protect your information?

At “Lunitas y Duendes” we are committed to protecting your personal information.

For this reason, we use reasonably reliable and effective measures, controls and procedures of a physical, organizational and technological nature, aimed at preserving the integrity and security of your data and guaranteeing your privacy.

Furthermore, all staff with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.

In the case of the contracts we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy with respect to the personal data to which they have had access by virtue of the order placed, as well as how to implement the necessary technical and organizational security measures to guarantee the confidentiality, integrity, availability and permanent resilience of the personal data processing systems and services.

All these security measures are reviewed periodically to guarantee their adequacy and effectiveness.

However, absolute security cannot be guaranteed and there is no security system that is impenetrable, so, in the case of any information being processed and under our control that is compromised as a result of a security breach, we will take the necessary measures. appropriate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected so that they can take appropriate measures.


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